The key points from this assignment.
- Embrace small talk, and remember things about people
- Show genuine respect for others, and listen actively to their contributions
- Be reasonably (but not brutally) honest
Image credit: Charles Deluvio
Design is about much more than sitting at a computer and pushing pixels. To create design work that solves people’s problems and changes the world for the better, we have to not only collaborate — but collaborate well.
This lesson outlines some principles that will help you assert a creative and critical voice within team work, while also allowing you to build respect and goodwill from your colleagues.
5 collaboration tips
1. Don’t neglect — or abuse — small talk
Whether you’re collaborating with a teammate or a client, don’t underestimate the power of small talk. Although it can feel banal to talk about the weather, a few minutes of light conversation can help ease a relationship, even when it’s an established one.
Think of these interactions as remaking: although you may already know each other, a few minutes of chatter allow you to reaffirm mutual trust, and even pick up on any non-verbal signs that something might be “up”, either with yourself or the other person. This kind of information can affect how you move forward with the task at hand.
2. Show genuine respect for the other person
In his book “The Second-Person Standpoint”, Stephen Darwall distinguishes between two kinds of respect for people: status respect and appraisal respect.
Status respect isn’t about someone’s status within an organisation or hierarchy — it’s about their “moral” status as a fellow human being. Appraisal respect, meanwhile, is about respect for people’s work, words, and actions.
A good rule to hold yourself to in professional interactions is to always try and maintain respect for the other person as a human being, even if you dislike them, or disagree with their work or opinions. We often have a professional duty to work effectively with people we don’t like, and this rule can help you remember where the line is.
(Of course, respecting someone else as a human being doesn’t mean ignoring or excusing their poor work or actions, and where these fall short of professional or even legal duties, they should be challenged either directly or through appropriate channels of management.)
3. Be reasonably honest
Practical and professional constraints usually prevent us from being too honest or direct with others. However, it’s of crucial importance to effective collaboration that opinions are stated, praise given, and criticisms made wherever they are warranted.
The safest way of creating a culture of honesty within a relationship between two people is to invest in getting to know one another well, and building a shared level of trust, early in the relationship. Conversely, failing to build a relationship like that with someone you will need to collaborate with in an organisation or on a project can create mutual suspicion, even when there’s no ill-will between you.
Some other strategies to make honesty easier include:
- Ensuring that critical comments are balanced in and of themselves, and also that they are accompanied by positive praise where possible. However, it’s important that the praise is also warranted; otherwise it will come across as perfunctory and disingenuous.
- Being acutely aware of differences in hierarchical position between two people, if that is the case. In this situation, of course, the onus is more on the senior person to manage the terms and tenor of the interaction.
- Draw on shared experience wherever it’s available. For example, if you’re telling someone that their colour choices are poor, you could share information about a time you faced a similar challenge, or advice that was given to you when you made a similar mistake.
- Use humour (but don’t trivialise). Careful humour can relieve tension and reassure the other person that your intentions are good, and that whatever critical things you have to say are not accompanied by irritation or other personal ill-feeling. However, don’t allow humour to drown out the content, which still needs to be expressed clearly and directly and in a way that is commensurate with the seriousness of the issue being discussed.
4. Remember things about people
When someone shares an anecdote about themselves, or tells you about one of their interests or hobbies, don’t let that information evaporate from your memory. Those fragments of information can help you to start future conversations, conduct more meaningful small talk (see point 1 above), discover common ground, and, above all, make the other person feel like they are significant enough to you for you to remember things about them.
5. Listen actively
Whatever the setting, listen actively to others. If someone is present in a meeting with you, they are giving some of their moments on this earth to you. It doesn’t matter what level you are at in the company, or whether you feel like you “own” their time because you’re paying them — show respect to the other person by engaging with them properly, rather than (for example) multitasking on your laptop or texting on your phone.
The fundamentals of healthy collaboration are personal respect, genuine engagement, and active listening. In the next assignment, we’ll examine one of the most difficult collaborative activities — design critique.
Assignment version 1.0
Last updated 7 June 2021